What We Do

Program Staff

The program director works closely with each family to find a Family Support Specialist who is a good match (based on experience, geographical location, areas of interest and specialized training). The director will continue to monitor the match and provide additional supports to the staff person as needed.

The FSS will do an initial functional assessment, assist the family in learning new skills to improve the individual's quality of life, and develop a positive Behavioral Support Plan (BSP). Ongoing support from the FSS is common, from as little as 1 hour a month and up to more than 2 hours a week, depending on the individual's level of need.

The program director and FSS will work together to identify a direct support staff, who will work in the family home and/or out in the community.

Where will the support service occur?

The direct support staff provides support in the home, in the community, and/or at a job site, which gives the family member the opportunity to participate in a wide range of community activities, form new relationships, pursue their own interests, learn new skills, or maintain employment. This also gives families a break.

What training do support staff receive?

The support staff receives in-depth training in the individuals they support. In addition, staff meet DDS training standards in areas of health and safety, CPR, abuse and neglect prevention. Most staff has extensive experience with individuals with disabilities and many hold degrees. They also receive other pertinent instruction that reflects Benhaven’s values and commitment to quality service provision.

Is a background check done on the support staff?

Each applicant who is selected to be an employee in Benhaven’s Individual/Family Support Program goes through a screening process involving background and police checks, as well as DCF and DDS registry checks. When staff is hired it is also made clear that they will have to use their own vehicle in order to get the individual they are working with out into the community, which has to pass a vehicle safety inspection.

How will the support staff be paid?

Once meeting our strict screening process, the support staff become employees of Benhaven. Families are able to verify workers’ hours on a daily basis by logging into our online system.


187 Half Mile Road
North Haven, CT 06473

Administrative Offices

tel (203) 239.6425
fax (203) 239.1318